Digital Survey
BIO did a comprehensive screening of its financial institutions on the strategic priorities and challenges on the level of digitalisation.
Today, financial institutions worldwide need to digitalise in order to stay competitive. How far have they come, and how far are they willing to go?
Those are the questions BIO set out to answer with its comprehensive screening of its financial institutions portfolio in Africa, Asia and Latin America. With the help of PhB Development, BIO collected information on the strategic priorities and challenges of financial institutions and on the level of digitalisation.
The survey covered the digital products and services offered by each institution, the level of digitalisation of internal processes and the technological readiness for digital innovation. It also included digital partnerships (such as with Mobile Network Operators, agent networks, FinTechs and others) and it covered the clients’ attitude towards digital products and services and their uptake.
The hidden pitfalls of digitalisation
The first article in BIO’s series on digitalisation reveals how many financial institutions have started introducing digital products and services or digitalising their internal processes. It analyses to what extent the financial institutions are equipped for the digital transformation they have embarked on – both in terms of organizational enablers for digitalisation and in terms of IT readiness.
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Who are the innovators, MFIs or commercial banks?
The second article in BIO’s series on digitalisation delves deeper into the differences in digitalisation between MFIs on the one hand and commercial banks on the other; as well as into the reasons behind this difference. Ultimately, digitalisation seems a game of scale…
Benchmarks on digitalisation
The third report provides statistics on the prevalence of the various digital products and channels, revealing how many financial institutions are already offering them, and how many more are currently introducing them or are interested in those products and channels for the future.
Learn moreMedia uptake
- 2020.12 - European Microfinance Platform
Digitizing Microfinance – Silver Lining of the Pandemic? - 2020.10 - MicroCapital
Digital Survey: Digitalisation in Financial Inclusion - 2020.09 - Findev Gateway
Digital Survey: Digitalisation in Financial Inclusion - 2020.06 - Findev Gateway
COVID-19 Has Made MFI Digital Transformation Even More Urgent:
How Can Funders Help? - 2020.03 - Findev Gateway
Digital Survey: The Hidden Pitfalls of the Rush to Digitalize