BIO’s Grievance Mechanism is a citizen-driven accountability mechanism that responds to grievances and demands for redress by people affected or potentially affected by projects financed by BIO. This promotes more inclusive and sustainable development by giving affected people a greater voice in projects that impact them.
The Grievance Mechanism is part of the wider dialogue with communities and stakeholders and is effectively implemented and maintained as part of BIO's corporate social responsibility.
The Grievance Mechanism is an essential monitoring tool to manage risks and impacts. This happens in a structured way and on an ongoing basis.
BIOs Grievance Mechanism acknowledges all complaints received and keeps the complainants informed all along the procedure. BIOs Grievance Mechanism also guarantees the strict confidentiality of information concerning the complainants' identity.
Complaints are receivable when they fall in either of these two main categories:
Environmental & Social:
Material adverse effects with respect to environmental and social matters: labour and working conditions, resource efficiency, pollution, etc.
Governance & Business Integrity:
Non-compliance with legal provisions and deviations from good practices with respect to money laundering, fraud, corruption, bribery, etc.
Submit an official complaint
Senior Internal Auditor
The management of BIO’s Grievance Mechanism is assigned to BIO’s Internal Auditor, notably for the purpose of securing independence and impartiality.
BIO’s Internal Auditor reports directly to the Audit Committee and the Board of Directors. Further details about BIO’s governance can be found here.