EFC Uganda

Subsidy : December 2019 - March 2021

EFC Uganda is a microfinance deposit-taking institution in Uganda.

Amount

€ 16,144.00

Type of investment

Subsidy

Beneficiary locations

Africa: Uganda

Investment field

Financial Institutions

Activity

KK.64.191 Microfinance institution

Organisation

EFC Uganda

Website

http://efcug.com/

Domicile

Uganda

More investments in

EFC Uganda

Equity € 744,274.00 (2021)
Equity € 285,933.00 (2016)
Equity € 1,000,000.00 (2018)

The key objective of this technical assistance project is to enable EFC to transform itself into a more efficient institution to increase its competitiveness in the market, part of broader efforts at EFC which also include a core banking system (CBS) upgrade. By providing the right banking solutions EFC will enhance customer experience.

The main components of the study are:

Process mapping of the current processes of sales and customer on-boarding, account opening, withdrawal procedures, customer engagement processes including customer feedback and resolution, mobile banking processes, account closure among others;
Suggesting improvements to EFC’s processes;
Training staff on new processing;
Monitoring and tracking such improvements.