EFC Uganda
EFC Uganda is a microfinance deposit-taking institution in Uganda.
Amount
€ 16,144.00
Type of investment
Subsidy
Beneficiary locations
Investment field
Financial Institutions
Activity
Microfinance Institution
The key objective of this technical assistance project is to enable EFC to transform itself into a more efficient institution to increase its competitiveness in the market, part of broader efforts at EFC which also include a core banking system (CBS) upgrade. By providing the right banking solutions EFC will enhance customer experience.
The main components of the study are:
- Process mapping of the current processes of sales and customer on-boarding, account opening, withdrawal procedures, customer engagement processes including customer feedback and resolution, mobile banking processes, account closure among others;
- Suggesting improvements to EFC’s processes;
- Training staff on new processing;
- Monitoring and tracking such improvements.
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