EFC Uganda

Subsidy : December 2019

EFC Uganda is a microfinance deposit-taking institution in Uganda.

Amount

€ 16,144.00

Type of investment

Subsidy

Beneficiary locations

Sub-Saharan Africa: Uganda

Investment field

Financial Institutions

Activity

Microfinance Institution

Organisation

EFC Uganda

Domicile

Uganda

More investments in

EFC Uganda

The key objective of this technical assistance project is to enable EFC to transform itself into a more efficient institution to increase its competitiveness in the market, part of broader efforts at EFC which also include a core banking system (CBS) upgrade. By providing the right banking solutions EFC will enhance customer experience.

The main components of the study are:

  • Process mapping of the current processes of sales and customer on-boarding, account opening, withdrawal procedures, customer engagement processes including customer feedback and resolution, mobile banking processes, account closure among others;
  • Suggesting improvements to EFC’s processes;
  • Training staff on new processing;
  • Monitoring and tracking such improvements.

Read impact and news about this project

You have to pay money back

Impact Story

You have to pay money back

22-10-2021

BIO has invested in EFC Uganda, a microfinance deposit-taking institution, both directly and through Africinvest Financial Sector.

Caroline Cherotic is one of EFC Uganda’s many clients. This is her story.

Read more

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