EFC Uganda

Subsidy : December 2019

EFC Uganda is a microfinance deposit-taking institution in Uganda.

Amount

€ 16,144.00

Type of investment

Subsidy

Beneficiary locations

Sub-Saharan Africa: Uganda

Investment field

Financial Institutions

Activity

Microfinance Institution

Organisation

EFC Uganda

Domicile

Uganda

More investments in

EFC Uganda

  • Equity € 744,274.00 (2021)
  • Equity € 285,933.00 (2016)
  • Equity € 1,000,000.00 (2018)

The key objective of this technical assistance project is to enable EFC to transform itself into a more efficient institution to increase its competitiveness in the market, part of broader efforts at EFC which also include a core banking system (CBS) upgrade. By providing the right banking solutions EFC will enhance customer experience.

The main components of the study are:

  • Process mapping of the current processes of sales and customer on-boarding, account opening, withdrawal procedures, customer engagement processes including customer feedback and resolution, mobile banking processes, account closure among others;
  • Suggesting improvements to EFC’s processes;
  • Training staff on new processing;
  • Monitoring and tracking such improvements.

Read impact and news about this project

You have to pay money back

Impact Story

You have to pay money back

22-10-2021

BIO has invested in EFC Uganda, a microfinance deposit-taking institution, both directly and through Africinvest Financial Sector.

Caroline Cherotic is one of EFC Uganda’s many clients. This is her story.

Read more

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