Grievance Mechanism

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Purpose and operating rules

BIO’s Grievance Mechanism is a citizen-driven accountability mechanism that responds to grievances and demands for redress by people affected or potentially affected by projects financed by BIO. This promotes more inclusive and sustainable development by giving affected people a greater voice in projects that impact them.

This mechanism takes place into the wider dialogue with communities and stakeholders that BIO seeks at effectively implementing and maintaining as part of our corporate social responsibility. Furthermore, this mechanism is an essential monitoring tool for BIO to manage risks and impacts in a structured way and on an ongoing basis.

The grounds on which a complaint could be submitted encompass two main categories:

  • ENVIRONMENT & SOCIAL: Material adverse effects with respect to environmental and social matters (labour and working conditions, resource efficiency and pollution, etc.);
  • GOVERNANCE & BUSINESS INTEGRITY: Non-compliance with legal provisions and deviations from good practices with respect to money-laundering, fraud, corruption, bribery, etc.

BIO’s Grievance Mechanism acknowledges all complaints received and keeps the complainants informed all along the procedure. BIO’s Grievance Mechanism also guarantees the strict confidentiality of information concerning complainants’ identity.

The Grievance Mechanism Operating Rules can be downloaded here.

Contact person

The management of BIO’s Grievance Mechanism is assigned to BIO’s Internal Audit function, notably for the purpose of securing independence and impartiality.

BIO’s Internal Audit function reports directly to the Audit Committee and the Board of Directors. Further details about BIO’s governance can be found here.


The grounds on which a complaint could be submitted encompass two main categories:

  • ENVIRONMENT & SOCIAL: Material adverse effects with respect to environmental and social matters (labour and working conditions, resource efficiency and pollution, etc.);
  • GOVERNANCE & BUSINESS INTEGRITY: Non-compliance with legal provisions and deviations from good practices with respect to money-laundering, fraud, corruption, bribery, etc.

Vincent Lheureux
Senior Internal Auditor

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